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FAQs

Best of Adult Toys.com Frequently Asked Questions


Can I use Pre-Paid Credit Cards to purchase items in your store?

Yes, you may use pre-pay credit cards to buy sex toys online in our store. Pre-pay credit cards are a convenient, safe, secure and discreet method of payment (Not to mention they help keep you within your shopping budget.) To use pre-paid credit cards, simply shop as you normally would, adding your items to the shopping cart. When you checkout you will be asked for billing & shipping information, as well as payment information. Your pre-paid credit card works the same as a regular Credit Card.  When on the payment screen you would type your name under "Cardholder Name" and enter the credit card number, type and expiry in the "Credit Card" fields. Finally, Click Process and your order will be submitted.  Not sure where to buy a Pre-Paid credit card in Canada or the USA? Pre-paid credit cards can be purchased in local convenience stores such as Sears, Shoppers Drug Mart, Walmart, Zellers, Target, as well as at many banks.


Does Best of Adult Toys accept orders by phone?

In order to ensure maximum protection of our customers credit card information and personal privacy, Best of Adult Toys no longer accepts orders by phone.  We can only accept orders via our online shopping cart. 


What type of shipping is the 'FREE SHIPPING' option?

The FREE SHIPPING option is sent via Canada Post / USPS Expedited (and sometimes via Expresspost during special holiday promotions.) Simply select FREE SHIPPING option and your items will be sent via Expedited Parcel and delievered in approx. 3-6 business days within Canada, and 3-7 days in the North / Western United States, and 4 - 10 business days in the Eastern / Southern United States (depending on your location) and aproximately 5 - 14 days for UK destinations.

Will my order be shipped discreetly?

Our shipping is so extremely discreet that even the postman will not know!  We ship in plain unmarked parcel boxes (or bubble envelopes for some small orders) with a return delivery address that simply reads "Mail Order, PO Box 2367 Prince George BC Canada V2N 2S6"  There is absolutely NO mention of our store name on the parcel or mailing label.


Will my order be discreetly billed on my Credit Card statement?

Yes. Your order will show on your credit card as T.B.O.A.T   (a discreet abbreviation for The Best of Adult Toys)


How quickly will you ship my sex toy order?

All sex toy orders are despatched / shipped out the same business day, always within 24 hrs from time of your order. (If your order is placed on a Saturday, Sunday or holiday it will be shipped on the next business day).


How long does it take to deliver my sex toys?

Delivery time for your sex toys will depend on your location as well as the preferred delivery option you select during checkout. Typically, delivery for the various methods are as follows:

Within Canada:

Xpresspost Canada:  1-3 business days
Expedited Parcel Canada:  2 - 6 business days 

Within the United States (USA):

Xpresspost USA:  2-6 business days. 
Expedited Parcel USA:  2-10 business days
US Small Packets Air/Surface: 10-15 business days

For the UK and other International destinations:

Xpresspost International: 5 business days
International Parcel - Surface: 5 - 10 business days
Small Packet International Air/Surface: 7 - 14 business days


* all the above shipping methods include a Tracking Number and require signature (except for Small Packets Surface / Small Packets Air)


Do I have to sign for delivery? and what if I am not home when my order arrives?

We require proof of signature to ensure that your order has been received safely. If you are not home when your package arrives, or if the parcel is too large to fit in your mail box, a notification card will be left for you with an address to the nearest Postal Office for you to sign for and pick up your item.  


I don't want my partner to know i've ordered something. Will they be able to accept the parcel on my behalf if it arrives when I am not home?

If you would like to be the only one to receive or be able to provide signature for your order, we recommend selecting a delivery which will require your direct signature such as Expedited or Xpresspost.


Do you accept purchases from other countries and ship outside of North American, for example to Europe and Australia?

Yes, we do. If you are located outside of North America you can still place an order in our store. We recommend that you purchase from the Canadian store prices as this is the currency that will be converted from on your credit card.


How competitive are your sex toy prices?

Our sex toy prices are extremely competive and in most cases are the BEST sex toy prices you'll find online.  If ordering from the United States, your order will be tax exempt. There are no hidden handling or other miscellaneous fees so you can quickly see how much your order will be by adding you items to the shopping cart and selecting your shipping (if required.)  We also offer FREE SHIPPING for your adult toy / sex toy orders if $69 United States Dollar or Canadian Dollar

What currency are your sex toy store prices in?

Our sex toy store prices are defaulted to display in Canadian Dollars, but can easily be switched to USD by simply clicking on the flag icon under Currency Converter on the right hand side of the homepage or any product page. Once clicked, all prices be presented to you in the currency of your choice. 


Will my email be added to a mailing list if I buy sex toys in your store?

NO. Spam drives us nuts and we know if does for you too. The Best of Adult Toys.com store has a STRICT ANTI-SPAM POLICY and we promise that your email will be safe with us, and will never be added to any email mailing list.  For those that do wish to receive our newsletter, you may sign up with the enewsletter subscription form on our site, or select the enewsletter checkmark box at checkout. We currently send out an enewsletter 1-3 times per year.  If you decide you would like to unsubscribe from our enewsletter, you can simply click the Unsubscribe link that is included in the email sent, or you can simply email us via our Contact Us form on our site, and ask to be removed from the enewsletter.


Is your shopping cart secure and PCI compliant?

YES, absolutely. You can shop for adult toys in our store in total confidence that your information is safe & secure. Both our shopping cart and web host is PCI compliant, meaning they satisfy the security requirements as outlined by the Payment Card Industry (PCI). Compliance with these specifications is required in order to process credit card transactions. When you provide us with any personal information including your name, address, e-mail and credit card number in our shopping cart, it is processed over a secure connection on secure servers direct with our gateway provider via a secure hosted payment page. Processing payment in real time through a secure hosted payment page direct with the gateway provider protects your credit card information and ensures the data remains protected. No credit card information is stored on the Best of Adult Toys.com website or server. Our hosted payment page is secured with Secure Socket Layers (SSL) to encrypt all information you provide before sending it to the server. SSL is the industry standard and the best software available for secure ecommerce transactions. Our payment gateway provider also implements the best anti-fraud protection measures available today.  If you have any concerns whatsoever about your security while shopping at the Best of Adult Toys.com online store, please do not hesistate to contact us.


Do you keep / store customers credit card information?

For your safety, privacy and 100% protection, credit card information is NOT stored on the Best of Adult Toys.com website or server. 


I don't see the sex toy I want in your store, but I like your prices; Would you be able to source it for me and give me the best deal?

Absolutely! We would be more than happy to get whatever sex toy product you are looking for and offer you an unbeatable best price.  We have access to all the top adult toy / sex toy distributors and manufacturers and will go the extra mile to make you a happy customer.  Simply let us know what adult toy / sex toy you are looking for and let us do the rest. We recommend providing us with as much detail about the adult toy product you are looking for so that we may source a competitive quote and email it back to you. Submit your info via our online form here: contact us online.


I don't see the colour I want for the adult toy I want. Can I special order it?

YES. Simply contact us via our online form with your special request and we'll take care of the rest.


How do I return if something is wrong with the order?


We want you to be completely satisfied with your purchases, because happy customers are loyal customers.  Simply complete the "Order Return Form" which was sent to you along with your order, and indicate the reason for return.  We offer a 100% Money Back Guarantee for all unopened / unused products, if returned within 30 days from time of your order.

Due to the nature of the products that we sell we are unable to accept returns on any product that is designed to come into contact with body parts or body fluid. This policy is put into place to protect our customers and staff.

Return shipping expense is the responsibilty of the purchaser. Orders over $69.00 Canadian or USD that received the Free Expedited Shipping option would be reimbursed for the full value of the product minus any shipping expense incurred by BestofAdultToys.com.

For more information, please read our Shipping & Returns page.


What if I receive a toy that is defective or doesn't work?

In the rare event you receive an item that is defective, doesn't work, or stops working within 90 days of purchase, please contact us immediately either by phone (250) 552-6025 or contact us online.  Most manufacturers offer a "replacement guarantee" and we will do everything we can to assist you in getting your replacement quickly and hassle-free.


The amount that is showing on my credit card statement is slightly different than the listed price that shows on my receipt.

Some United States and international Credit Card providers will add their own conversion fee for online purchases made outside of the United States. If you are a US customer and notice the amount on your credit card statement is slightly off by $1-$3 this is likely the case. To confirm, you must contact your Credit Card provider directly, as the fee or additional charge is not from Best of Adult Toys.


Do you sell wholesale sex toys?

Yes, we are a Canadian sex toy supplier / adult toys wholesaler for Canadian retail businesses, boutiques and online stores. To create a wholesale account please contact us online to request a wholesale application.


Will you dropship Sex Toys in Canada and the USA?

Yes, we can dropship your adult toy orders direct to your customers in United States and Canada. How it works: We charge you the wholesale price, cost of shipping and a $3.00 drop ship fee (per item). Orders are discreetly labelled / sent from 'Mail Order' and we are happy to include your invoice or any other materials you provide to go along with the order.  For more information about our sex toy dropshipper service please contact us online, click here: Canadian sex toy drop shipping


NEVER BE OUT OF STOCK or BACKORDERED AGAIN! Are you an online sex toy retailer that needs a back up sex toy supplier to fufill or ship (backordered) items direct to your customers from time to time?  BestofAdultToys.com understand how critical providing 'speedy delivery' and superb customer service is -- and we're happy to help (yes, even if you are a competitor!) To request an adult toy wholesale account application, click here: wholesale sex toys. Once approved you can access our wholesale pricing, be able to order from your account and ship direct to your customers at any time. We'll even include your branded invoicing or marketing collateral provided to ensure your customers have a complete experience


Do you have an sex toys Affiliate Program?

We currently do not have an affiliate program at the moment, however our friends over at Eden Fantasys have an excellent affiliate program that we would highly recommend. Check them out here: EdenFantasys.com Affiliate Program


Do you have a home adult toy party program?

We are currently developing a Home Adult Toy Part Program. Learn more about it here: Adult Toys Home Party Program.  If you are looking to start your own business right away, please feel free to visit our friends at EdenFantasys which have an excellent Affiliate Program you may explore right now:  EdenFantasys.com Affiliate Programs